Contact Us
Contact Us
Welcome to Thaliynu.
We are committed to making your shopping experience clear and straightforward, with responsive customer support available when you need assistance.
Whether your question concerns an earring, necklace, or bracelet, an existing order, shipping, returns, product care, or an after-sales issue, our customer care team is ready to help.
For order assistance, delivery questions, product support, returns, or business and wholesale inquiries, please use the official contact details below.
1. Email Customer Support
Email:
service@thaliynu.com
Our customer care team reviews each inquiry carefully and aims to respond within 24–48 business hours (1–2 business days).
For questions about an existing order, including your order number will help us locate your purchase more quickly.
For product-related support, please provide where relevant:
• Product name
• Order number
• Brief description of your question or issue
• Clear photographs showing the product or problem
• Short video if the issue involves an earring closure, necklace chain or clasp, bracelet fastening, or another product component
Providing complete information helps our team review and resolve your request more efficiently.
2. Customer Service Hours
Customer Support Email:
service@thaliynu.com
Support Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Messages received outside these hours will be reviewed during the next available business period.
Response times may occasionally be longer during public holidays, promotional events, or periods of unusually high customer inquiry volume.
3. Orders, Delivery & After-Sales Assistance
Our customer care team can provide assistance with:
• Order status and tracking
• Shipping and delivery questions
• Product information
• Jewelry care and usage guidance
• Damaged, defective, incorrect, or incomplete orders
• Returns and after-sales support
• Product materials and specifications
• Business and wholesale inquiries
For faster assistance, please provide your order number together with the email address used to place your order.
If your earrings, necklace, or bracelet arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photographs of both the product and its packaging.
4. Product Support
Thaliynu specializes in a curated selection of earrings, necklaces, and bracelets.
Our customer care team can assist with questions concerning:
• Product dimensions
• Materials and finishes
• Earring posts, hooks, backs, and closures
• Necklace chains, clasps, and construction
• Bracelet clasps and fastening details
• Jewelry care
• Included components or accessories
• Recommended use
• Product variations
• General product information
Because specifications and construction can vary between individual designs, please include the relevant product name when contacting us.
5. Business & Wholesale Inquiries
Thaliynu welcomes inquiries from retailers, distributors, commercial buyers, jewelry businesses, and other potential business partners.
For wholesale purchasing, distribution opportunities, bulk orders, or other commercial inquiries, please contact:
Please use one of the following subject lines where appropriate:
Subject: Business Inquiry
or
Subject: Wholesale Inquiry
To help us understand your request, you may also include your company name, market, expected order volume, and a brief description of the proposed opportunity.
6. Corporate Information
Brand: Thaliynu
Website: thaliynu.com
Legal Entity:
Hangzhou Longde Changlian Technology Co., Ltd.
Registered Address:
Room 216, 2nd Floor, Building 2, Lingfu Business Center, Xihu District, Hangzhou, Zhejiang Province
Unified Social Credit Code:
91330106MAEA2YWA05
For additional business consultation, you may contact our foreign trade manager, Wang Yuhan.
Phone:
+8613725113149
Customer Support Email:
service@thaliynu.com
thaliynu.com is owned and operated by Hangzhou Longde Changlian Technology Co., Ltd. The company is responsible for online store operations, customer support, order coordination, and related e-commerce activities.
Here When You Need Us
From learning more about our earrings, necklaces, and bracelets to tracking an order or receiving after-sales assistance, we aim to make every stage of your Thaliynu experience simple and easy to understand.
For assistance, contact us at:
Thank you for shopping with Thaliynu.