Shipping Policy

At Thaliynu, we work to make the shipping process clear and dependable from the time your order is confirmed until it arrives at your delivery address.

Our collection focuses on earrings, necklaces, and bracelets. Because many jewelry designs contain delicate components, suitable protective packaging may be used to help minimize movement or damage during transportation.

Order Processing

Orders are normally prepared for shipment within 1–3 business days after successful payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Processing time is separate from shipping transit time. Order preparation may occasionally require additional time during holidays, major promotional periods, unusually high order volumes, inventory verification, or other exceptional circumstances.

Certain earrings, necklaces, and bracelets with delicate or decorative components may also require additional packaging preparation before dispatch.

Once your order has shipped, a shipping confirmation email containing tracking information will be sent when tracking is available.

Estimated Delivery Time

Estimated delivery is generally:

7–20 business days after shipment

This timeframe does not include the 1–3 business days required for order processing.

Actual delivery times may be influenced by:

• Destination
• Carrier availability and operations
• Customs inspections or clearance
• Public holidays
• Weather conditions
• Peak shipping periods
• Remote delivery locations
• Local delivery restrictions
• Other circumstances beyond our reasonable control

All delivery timeframes are estimates and are not guaranteed arrival dates.

Shipping Methods & Costs

Available delivery methods and applicable shipping charges are shown during checkout and may depend on the destination, product type, package dimensions, and items included in your order.

If free or promotional shipping is available, applicable eligibility will be displayed at checkout before payment is completed.

Certain delicate, larger, or specially packaged earrings, necklaces, or bracelets may require different shipping arrangements depending on the destination.

Packaging Delicate Jewelry

Some Thaliynu earrings, necklaces, and bracelets may feature:

• Clear stone-look details
• Pearl-look accents
• Fine necklace chains
• Delicate bracelet clasps
• Earring posts, hooks, backs, or closures
• Decorative connectors or other delicate components

Where appropriate, protective packaging materials are used to help reduce unnecessary movement and impact while your jewelry is in transit.

Please open your package carefully and inspect your jewelry as soon as reasonably possible after delivery.

We recommend keeping the original packaging until you have confirmed that your order arrived in satisfactory condition.

Tracking Your Shipment

Where tracking is available, we will send a shipping confirmation email containing a tracking number or tracking link to the email address provided during checkout.

Tracking information may require some time to become active after the shipping label is generated.

Depending on the carrier and destination, tracking may only update when the shipment reaches particular transit or delivery checkpoints.

Delivery Delays

While we work with logistics providers to deliver orders efficiently, occasional delays may occur for reasons outside our reasonable control, including:

• Carrier disruptions
• Customs inspections or clearance
• Severe weather conditions
• Transportation interruptions
• Public holidays
• Peak shipping periods
• Remote delivery destinations
• Local delivery restrictions
• Unexpected logistics or customs delays

If your package has not arrived within the estimated 7–20 business day delivery period, please contact our customer support team so we can review the available shipping and tracking information.

Shipping Address Accuracy

Customers are responsible for entering complete, accurate, and deliverable shipping information during checkout.

Please verify the following before completing your order:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State or province
• Postal or ZIP code
• Country
• Contact information

If you discover an error after submitting your order, please contact us as soon as possible.

We will make reasonable efforts to update your information before fulfillment. However, address changes cannot be guaranteed after an order has entered processing or has already shipped.

Where permitted by applicable law, additional shipping charges may apply if an order must be returned or reshipped because the customer provided incomplete or incorrect delivery information.

International Shipping

Thaliynu ships to selected international destinations where delivery services are available.

International shipments may be subject to:

• Customs inspections
• Import duties
• Taxes
• Brokerage fees
• Clearance charges
• Other fees imposed by local authorities or carriers

Unless otherwise specified during checkout, these charges are generally the responsibility of the recipient.

Thaliynu does not control customs processing times or charges imposed by governments, customs authorities, or independent delivery providers.

Products Damaged During Shipping

Because Thaliynu earrings, necklaces, and bracelets may contain delicate chains, clasps, closures, connectors, or decorative details, we recommend inspecting your jewelry promptly after delivery.

If an item arrives damaged, broken, scratched, or otherwise affected during transportation, please contact us as soon as reasonably possible.

To help us evaluate the issue, please provide:

• Order number
• Clear photographs of the affected product
• Photographs of the inner packaging
• Photographs of the outer shipping package
• Photograph of the shipping label
• Short video where useful

Please retain both the affected product and its packaging until our customer support team has completed its review.

Depending on the circumstances and applicable policies, an appropriate solution may include a replacement, refund, or another available remedy.

Lost or Delayed Packages

If tracking indicates an unusual delay or your shipment cannot be located, please contact our customer support team.

Where appropriate, we may assist with carrier inquiries or other available resolution procedures.

The investigation process and available solutions may depend on the carrier's policies and the individual circumstances of the shipment.

Packages Showing as Delivered

If tracking indicates that your package has been delivered but you cannot find it, we recommend checking:

• Your mailbox or usual delivery location
• Front, side, and rear entrances
• Building reception or mailroom
• Other household members
• Neighbors
• The local delivery carrier

If the shipment still cannot be located, please contact us so we can review the available delivery information with you.

Split Shipments

Products from the same order may occasionally be shipped separately because of:

• Inventory location
• Product or package size
• Protective packaging requirements
• Warehouse availability
• Fulfillment requirements

For example, a necklace and pair of earrings, or a bracelet and necklace, may be dispatched in separate packages depending on inventory and packaging requirements.

When an order is divided into multiple shipments, individual packages may have separate tracking numbers and may arrive on different dates.

You will not be charged additional shipping fees solely because Thaliynu chooses to divide your order into multiple shipments.

Receiving Your Jewelry

When opening a package containing Thaliynu earrings, necklaces, or bracelets, we recommend:

• Opening the package carefully
• Keeping sharp tools away from the jewelry
• Removing protective materials slowly
• Handling necklace chains and clasps carefully
• Handling bracelet fastenings and decorative details gently
• Taking care with earring posts, hooks, backs, and closures
• Inspecting each item before disposing of its packaging
• Placing jewelry on a clean, stable surface before use

If your jewelry contains detachable or adjustable components, please review the relevant product information before wearing or adjusting the item.

Contact Us

For questions concerning shipping, tracking, delivery, or products damaged during transportation, please contact our customer support team:

Brand: Thaliynu
Official Website: thaliynu.com
Legal Entity: Hangzhou Longde Changlian Technology Co., Ltd.
Unified Social Credit Code: 91330106MAEA2YWA05
Registered Address: Room 216, 2nd Floor, Building 2, Lingfu Business Center, Xihu District, Hangzhou, Zhejiang Province
Customer Support Email: service@thaliynu.com

thaliynu.com is owned and operated by Hangzhou Longde Changlian Technology Co., Ltd. The company is responsible for online store operations, customer support, order coordination, and related e-commerce activities.

When contacting us about an existing order, please include your order number and the email address used during checkout to help us locate your order efficiently.

For damaged-product inquiries, including clear photographs of both the jewelry and its packaging will help our team review your request more quickly.

Thaliynu — Refined Jewelry for Everyday Style.