FAQ
Frequently Asked Questions
Orders & Shipping
How do I place an order?
Choose the Thaliynu earrings, necklace, or bracelet you would like to purchase, select any available options, add the item to your cart, and follow the checkout instructions.
After your order has been successfully submitted, a confirmation email will be sent to the email address provided during checkout. 粘贴的文本 (1)
Can I change or cancel my order?
If you need to modify or cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to assist before fulfillment begins. However, once your order has entered processing, packing, shipping preparation, or dispatch, changes or cancellations cannot be guaranteed.
How can I track my order?
Once tracking information becomes available, we will send a shipping confirmation email to the address used during checkout.
Please allow some time for tracking information to become active after a shipping label is created. Tracking update frequency may vary depending on the carrier and delivery destination.
When should I expect my order?
Delivery times vary depending on your destination, carrier operations, customs procedures, local delivery conditions, holidays, and other circumstances.
Order processing and estimated shipping times are provided in our Shipping Policy.
All delivery timeframes are estimates and should not be considered guaranteed delivery dates.
What if my order arrives damaged, incorrect, or incomplete?
Please contact us as soon as possible if your order arrives damaged, defective, incorrect, or incomplete.
To help our team review the issue, please provide:
• Order number
• Clear photographs of the product
• Photographs of the packaging
• Photograph of the shipping label, where available
• Short video if the issue involves an earring closure, necklace chain or clasp, bracelet fastening, or another product component
Our customer support team will review the information and advise you on the appropriate next steps.
Product Support
What types of jewelry does Thaliynu offer?
Thaliynu offers a carefully curated collection designed for everyday styling, special occasions, and gifting.
Our three primary product categories are:
• Earrings
• Necklaces
• Bracelets
Our collection includes styles ranging from minimalist everyday designs to pearl-look, clear stone-look, sculptural, and more expressive statement pieces.
Available designs may change as new collections are introduced.
Do Thaliynu products use different materials and finishes?
Yes. Materials, finishes, construction, and decorative elements vary between individual products.
Because of manufacturing processes and natural product variations, slight differences may occur in:
• Shape
• Texture
• Colour
• Finish
• Decorative details
• Surface appearance
Minor differences between individual pieces or production batches do not necessarily indicate a defect.
Will my jewelry look exactly like the product photos?
We make reasonable efforts to present product colours, proportions, finishes, and decorative details as accurately as possible.
However, slight differences may occur because of:
• Screen settings
• Lighting conditions
• Photography
• Material characteristics
• Production batches
• Manufacturing variations
Please refer to the individual product page for details relating to a specific item.
How should I care for Thaliynu jewelry?
For most Thaliynu earrings, necklaces, and bracelets, we recommend:
• Handling jewelry carefully
• Avoiding drops, impacts, excessive bending, or pressure
• Keeping jewelry in a clean and dry place when not being worn
• Cleaning gently with a soft, dry cloth
• Avoiding abrasive cleaning materials
• Avoiding harsh chemical cleaners unless specifically permitted
• Keeping necklace chains and other delicate components from becoming tangled
Always follow any product-specific care instructions supplied with your jewelry.
How should I care for clasps, chains, closures, and decorative details?
For necklaces, bracelets, and earrings containing chains, clasps, connectors, closures, pearl-look accents, clear stone-look details, or other delicate components:
• Handle delicate elements carefully
• Avoid excessive pulling or twisting
• Open and close clasps or closures gently
• Store pieces separately where practical
• Minimize unnecessary contact with harsh chemicals
• Clean with an appropriate soft cloth
Refer to the applicable product page or accompanying instructions for additional care information.
What should I do if a jewelry component has a problem?
First inspect the product carefully and avoid applying unnecessary force.
Depending on the product, check that:
• Necklace or bracelet clasps are properly aligned
• Necklace chains are not tangled
• Connectors are positioned correctly
• Decorative components are properly attached
• Earring posts, hooks, backs, or closures are correctly aligned
• There is no visible damage to the affected component
If the problem continues, please contact our customer support team.
Can I wear Thaliynu jewelry while sleeping, bathing, or swimming?
Please follow the instructions provided for the specific product.
Unless expressly stated otherwise on the product page, we recommend removing earrings, necklaces, and bracelets before sleeping, bathing, swimming, or participating in activities involving prolonged moisture exposure or harsh conditions.
Always use your jewelry in accordance with its applicable care instructions.
Are pearl-look and clear stone-look details made from natural gemstones or pearls?
Materials differ by product.
Terms such as “pearl-look,” “clear stone-look,” or “decorative stone” may describe the visual appearance of a design and do not necessarily mean that the product contains natural pearls, diamonds, or natural gemstones.
Please check the applicable product page for the material information relating to the specific item you are purchasing.
Is Thaliynu jewelry suitable for gifting?
Many of our earrings, necklaces, and bracelets are selected with gifting in mind and may be suitable for occasions including:
• Birthdays
• Holidays
• Anniversaries
• Celebrations
• Thank-you gifts
• Jewelry gifts
Packaging and included accessories vary by product, so please review the individual product page for applicable details.
Can I wear Thaliynu jewelry outdoors?
Unless an individual product is specifically described as suitable for particular conditions, we recommend protecting your jewelry from unnecessary exposure to:
• Rain
• Excessive moisture
• Extended direct sunlight
• Extreme temperatures
• Harsh chemicals or cleaning products
Care requirements may differ between individual earrings, necklaces, and bracelets.
Are the listed product dimensions exact?
Dimensions shown on our website are intended to provide a useful reference.
Small measurement differences may occur due to manufacturing methods, product construction, or measurement techniques.
Please review the individual product page for product-specific dimensions.
Returns & Warranty
How do I return a product?
Before returning an item, please review our Return Policy and contact our customer support team for the appropriate return instructions.
Products returned without prior authorization or without following the provided instructions may not be accepted.
Does Thaliynu provide a warranty?
Eligible Thaliynu earrings, necklaces, and bracelets may be covered by a limited warranty for qualifying defects in materials or workmanship occurring during normal intended use.
Where offered, the applicable warranty period will be stated on the relevant product page, product documentation, or order information.
Please review our Product Support & Warranty information for further details.
What if my product develops a problem?
If your earrings, necklace, or bracelet develops an issue involving a clasp, chain, connector, fastening component, earring closure, or other jewelry detail, avoid forcing, repairing, or modifying the affected component.
Please contact:
Include:
• Order number
• Product name
• Description of the issue
• Clear photographs where relevant
• Short video demonstrating the problem where possible
Providing these details will help our support team evaluate your request more efficiently.
Payments
What payment methods are available?
Available payment methods are displayed during checkout.
Prices are displayed and processed in U.S. dollars (USD). Available payment options may vary depending on your location, device, and the payment services available when you place your order.
Is my payment information secure?
Payments are processed through the payment methods and payment service providers displayed during checkout.
Thaliynu does not ask customers to provide complete payment-card information through ordinary email or customer support messages.
Please review our Payment & Security information for additional details.
Product Information
Where can I find detailed product specifications?
Product-specific information is provided on each individual product page and may include:
• Dimensions
• Materials
• Colour or finish
• Design details
• Closure or fastening style
• Care instructions
• Recommended use
Because specifications differ between earrings, necklaces, and bracelets, please review the relevant product page before completing your purchase.
Can product colours look different in person?
Yes. Product colours and finishes may appear slightly different depending on your screen settings, lighting conditions, photography, and the characteristics of the individual finish.
We make reasonable efforts to represent each product as accurately as possible.
Are the finishes and decorative details identical on every piece?
Not necessarily.
Earrings, necklaces, and bracelets featuring metallic finishes, pearl-look accents, clear stone-look details, textured surfaces, or other decorative elements may show minor differences between individual pieces or production batches.
These variations may occur as part of the normal manufacturing process.
Contact Us
If you have questions about your order, shipping, returns, jewelry care, specifications, warranty support, or product use, please contact:
Email:
service@thaliynu.com
For order-related questions, please include your order number whenever possible.
For product support, including the product name and a brief description of the issue will help us assist you more efficiently.
Brand: Thaliynu
Website: thaliynu.com
Legal Entity:
Hangzhou Longde Changlian Technology Co., Ltd.
Registered Address:
Room 216, 2nd Floor, Building 2, Lingfu Business Center, Xihu District, Hangzhou, Zhejiang Province
Unified Social Credit Code:
91330106MAEA2YWA05
Customer Support Email:
service@thaliynu.com
Thaliynu — Refined Jewelry for Everyday Style.
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