Return Policy
Return & Refund Policy
At Thaliynu, we want the return process to be clear, practical, and easy to understand.
This Return & Refund Policy applies to eligible purchases made through thaliynu.com.
1. 30-Day Return Period
Eligible products may be returned within 30 days of confirmed delivery. 粘贴的文本 (1)
Before sending any product back, please contact our customer support team:
Our team will review your request, determine applicable eligibility, and provide the appropriate return instructions and return address.
Please do not return products before contacting us.
Returns sent without authorization or to an address not provided by our customer support team may be delayed or may not be processed.
2. Return Eligibility
Unless an item arrived damaged, defective, incorrect, incomplete, or otherwise qualifies for a remedy under applicable law, returned products should generally be:
• Unused or in like-new condition
• Free from customer-caused damage
• Unaltered
• Returned with all original components
• Returned with included accessories
• Returned with applicable earring backs, necklace chains, bracelet clasps, connectors, or other components originally supplied
• Returned with product inserts or instructions where included
• Returned in the original protective packaging where reasonably possible
Proof of purchase, such as an order number or confirmation email, may be required.
Because Thaliynu earrings, necklaces, and bracelets may contain delicate chains, clasps, closures, pearl-look details, clear stone-look accents, or other decorative components, please package returns carefully to help prevent damage during transportation.
Returned products may be inspected before a refund is approved.
3. Opened or Used Products
Opening a product does not automatically make it ineligible for return.
However, where permitted by applicable law, preference-based returns involving opened or used products may require additional inspection.
Returned items should not show evidence of:
• Excessive use
• Misuse
• Customer-caused scratches, bending, breakage, or other damage
• Unauthorized repairs
• Alterations or modifications
• Missing components or accessories
• Damage resulting from improper cleaning, storage, handling, or use
For earrings or other products subject to hygiene-related restrictions, return eligibility may depend on whether the product has been worn or used, subject to applicable law and any product-specific conditions disclosed before purchase.
Where customer handling beyond what is reasonably necessary to inspect or evaluate a product causes a material loss in value, an appropriate deduction may apply where permitted by law.
4. Non-Returnable Products
Where permitted by applicable law, certain products may not qualify for preference-based returns, including:
• Personalized or customized products
• Gift cards
• Products clearly identified as final sale
• Worn or used products subject to disclosed hygiene-related restrictions
• Products damaged through misuse or improper handling
• Products altered or repaired without authorization
• Products missing significant components because of customer handling
• Other products expressly identified as non-returnable before purchase
Any product-specific exclusions will be stated on the applicable product page or communicated before a return is approved.
Nothing in this section limits statutory consumer rights that cannot legally be excluded.
5. Damaged, Defective, Incorrect or Incomplete Orders
Please inspect your Thaliynu order promptly after delivery.
Particular care should be taken when checking delicate products and components, including:
• Earrings
• Necklaces
• Bracelets
• Fine necklace chains
• Bracelet clasps and fastening components
• Earring posts, hooks, backs, and closures
• Pearl-look or clear stone-look details
• Other delicate decorative components
If your order arrives broken, bent, scratched, damaged, defective, incorrect, missing components, or otherwise incomplete, please contact us as soon as reasonably possible.
To help us review your request, please provide:
• Order number
• Product name
• Clear photographs of the product
• Photographs of the inner protective packaging
• Photographs of the outer shipping package
• Photograph of the shipping label where available
• Short video demonstrating the issue where relevant
A short video can be particularly helpful for issues involving:
• A necklace or bracelet clasp that does not close correctly
• A damaged or disconnected necklace chain
• A loose connector
• An earring post, hook, back, or closure issue
• A detached decorative component
After reviewing the information, we will provide appropriate next steps based on the circumstances, our applicable policies, and applicable consumer law.
6. Basic Product Checks Before a Return
For certain product issues, our customer support team may first suggest reasonable checks or troubleshooting steps.
Depending on the jewelry involved, these may include:
• Checking whether a necklace or bracelet clasp is correctly aligned
• Checking whether a necklace chain is tangled
• Confirming that detachable components are properly connected
• Checking earring backs, posts, hooks, or closures
• Inspecting connectors or fastening components
• Reviewing applicable product information or care instructions
For earrings, necklaces, or bracelets, we may request photographs or additional information to better understand the issue.
You are not required to continue using any product that appears damaged, broken, or otherwise unsuitable for continued use.
7. Return Shipping Costs
For preference-based returns, including:
• Change of mind
• Customer selection of an incorrect size, colour, style, or product
• No longer wanting the item
• Product not matching personal styling preferences
• Other reasons not resulting from an error on our part
customers are generally responsible for return shipping costs where permitted by applicable law.
If Thaliynu confirms that an item was:
• Damaged during delivery
• Defective
• Incorrectly supplied
• Incomplete
• Otherwise eligible for seller-paid return costs under applicable law
we will provide the appropriate return or resolution instructions.
Please do not independently purchase expensive international return shipping before receiving instructions from our customer support team.
8. Original Shipping Charges
Original shipping charges are generally non-refundable for preference-based returns unless:
• Thaliynu expressly states otherwise
• The return results from an error on our part
• The product was damaged, defective, or incorrectly supplied
• Applicable law requires reimbursement
9. Return Address
Return locations may differ depending on:
• Product type
• Fulfillment location
• Customer destination
• Warehouse location
• Logistics arrangements
• Nature of the return
For this reason, do not send returns to our registered corporate address unless our customer support team specifically instructs you to do so.
The correct return address will be provided after your request has been reviewed and approved.
10. Return Packaging
Thaliynu earrings, necklaces, and bracelets may contain delicate components that require appropriate protection during return transportation.
Where reasonably possible, please return:
• The main product
• Earring backs, hooks, or other included closures
• Necklace chains, clasps, or extension components
• Bracelet clasps or fastening components
• Detachable decorative accents
• Included accessories
• Product inserts or instructions
• Original protective materials
• Original product packaging
• Other components originally supplied with the order
Please protect delicate jewelry against unnecessary movement, tangling, bending, scratching, or impact inside the return package.
Customers are responsible for ensuring that preference-based returns are packaged appropriately for transportation.
11. Missing Accessories or Components
Where permitted by applicable law, a refund may be reduced when returned products are missing components originally supplied with the purchase.
Examples may include:
• Earring backs or closures
• Necklace extension chains or clasps
• Bracelet fastening components
• Detachable decorative details
• Connectors
• Included accessories
• Product inserts
• Protective packaging
• Other components originally supplied with the product
Any applicable deduction will depend on the circumstances of the return and applicable law.
12. Return Inspection
After a returned product is received, we may inspect it to verify:
• Product identity
• Return eligibility
• Product condition
• Reason for return
• Included accessories
• Included components
• Condition of chains, clasps, closures, decorative details, or other delicate elements
Approval of a return request does not necessarily mean that a refund has been approved before the returned product is received and inspected.
13. Refunds
Once an eligible return has been received, inspected, and approved, the refund will generally be issued to the original payment method.
After Thaliynu processes the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
Processing times vary depending on the applicable financial institution or payment provider.
14. Refund Deductions
Where permitted by applicable law, an appropriate deduction may be made for material loss in value resulting from:
• Missing accessories
• Missing components
• Excessive use
• Customer-caused scratches, bending, stains, or breakage
• Unauthorized modifications
• Unauthorized repairs
• Improper cleaning
• Improper handling
• Damage occurring after delivery
Any deduction will be assessed according to the individual circumstances of the return.
15. Exchanges
Exchange availability depends on current inventory.
Because Thaliynu earrings, necklaces, and bracelets may be offered in different:
• Colours
• Sizes
• Finishes
• Shapes
• Styles
• Product variations
your preferred replacement may not always be available.
Where a direct exchange is unavailable, the most practical option may be to:
- Request a return for the eligible original item.
- Complete the approved return process.
- Place a new order for your preferred product.
Please contact customer support before returning any product for exchange.
16. Order Cancellations
If you would like to cancel an order, contact us as soon as possible after placing it:
We will make reasonable efforts to assist before fulfillment begins.
However, cancellation cannot be guaranteed once your order has entered:
• Processing
• Picking or packing
• Protective packaging
• Fulfillment
• Shipping preparation
• Dispatch
If your order has already shipped, you may need to follow the applicable return procedure after delivery.
17. Refunds for Cancelled Orders
If an order is successfully cancelled after payment has already been processed, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider.
Your financial institution may require additional processing time before the refund becomes visible in your account.
18. Refused or Unclaimed Deliveries
Refusing a delivery does not automatically qualify an order for a full refund.
If a shipment is refused, remains unclaimed, or is returned to the sender, please contact us so we can review:
• Shipment status
• Carrier charges
• Product condition
• Condition of delicate jewelry
• Return eligibility
• Other relevant circumstances
Where permitted by applicable law, reasonable shipping or return expenses may be deducted from a preference-based refund when those expenses result from refusing or failing to accept an otherwise valid delivery.
19. International Returns
International returns may involve additional:
• Shipping costs
• Customs procedures
• Carrier requirements
• Documentation
• Transit time
Earrings, necklaces, and bracelets containing delicate components may also require additional protective packaging for international return transportation.
Please contact us before sending an international return.
Except where responsibility cannot lawfully be excluded, we are not responsible for unnecessary customs charges or shipping expenses resulting from a return being sent without following the instructions provided by our customer support team.
20. Consumer Rights
This Return & Refund Policy supplements and does not replace rights available to consumers under applicable law.
Depending on your country, state, province, or region, you may have additional statutory rights relating to:
• Defective products
• Product conformity
• Damaged products
• Repairs
• Replacements
• Returns
• Refunds
• Cancellation or withdrawal rights
Nothing in this policy is intended to waive or restrict rights that cannot legally be excluded.
Where mandatory consumer-protection laws provide greater rights than this policy, those legal rights will continue to apply.
21. Contact Us
For questions regarding returns, refunds, exchanges, damaged or defective products, or order cancellations, please contact:
Brand: Thaliynu
Website: thaliynu.com
Legal Entity:
Hangzhou Longde Changlian Technology Co., Ltd.
Registered Address:
Room 216, 2nd Floor, Building 2, Lingfu Business Center, Xihu District, Hangzhou, Zhejiang Province
Unified Social Credit Code:
91330106MAEA2YWA05
Customer Support Email:
service@thaliynu.com
For order-related inquiries, please provide your order number and the email address used during checkout.
For damaged earrings, necklaces, or bracelets, please also include clear photographs of the product and its packaging.
For your security, please do not send complete credit-card numbers, CVV/security codes, or account passwords by email.
thaliynu.com is operated by Hangzhou Longde Changlian Technology Co., Ltd.