Our Quality Commitment

At Thaliynu, we want every item you receive to reflect the quality and presentation standards represented in our store.

Our earrings, necklaces, and bracelets are carefully selected and inspected before shipment. If an eligible product arrives damaged or defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer care team will work with you to determine an appropriate resolution.

90-Day Limited Warranty

Most products purchased from Thaliynu include a 90-day limited warranty, beginning on the date your order is delivered.

The warranty applies to eligible manufacturing defects and functional problems that arise during normal intended use.

Depending on the nature of the issue and the circumstances of the claim, available solutions may include:

• Replacement of the product
• Replacement of an eligible component, where available
• Store credit
• A refund, where appropriate

The resolution offered will depend on the specific issue, product availability, and other relevant circumstances.

What the Warranty May Cover

Manufacturing Defects

Eligible defects in materials or workmanship that affect the normal construction, function, or intended use of the jewelry.

Earrings & Fastening Components

For eligible earrings, the warranty may cover unexpected manufacturing-related issues involving posts, hooks, backs, closures, connectors, or other fastening components during normal intended use.

Necklaces & Chains

For eligible necklaces, qualifying issues may include unexpected manufacturing-related problems involving chains, clasps, connectors, extension components, or other structural elements.

Bracelets & Clasps

For eligible bracelets, qualifying issues may include unexpected manufacturing-related problems involving clasps, connectors, fastening components, or the structural construction of the bracelet.

Structural Defects

Construction-related problems that are not the result of accidental damage, misuse, excessive force, or improper handling.

Products Damaged on Arrival

Products that arrive broken, bent, damaged, or unusable as a result of shipping or handling may also qualify for assistance.

What the Warranty Does Not Cover

The limited warranty does not cover problems or damage resulting from:

• Accidental drops, impacts, bending, or breakage
• Improper handling or fastening
• Misuse or use outside the product's intended purpose
• Excessive exposure to moisture, heat, chemicals, or unsuitable environments
• Normal wear and tear
• Cosmetic changes resulting from regular use
• Unauthorized repairs, modifications, or alterations
• Improper cleaning or maintenance
• Loss or theft
• Damage occurring after the applicable warranty period

Minor differences in colour, finish, texture, shape, pearl-look details, clear stone-look accents, or other decorative elements are generally not considered defects when they do not interfere with the normal use of the product.

Damaged, Defective or Incomplete Products

If your earrings, necklace, or bracelet arrives damaged, defective, or with missing components, please contact us as soon as possible after delivery.

To help our customer care team evaluate your request, please provide:

• Order number
• Full name and email address
• Brief description of the issue
• Clear photographs or a short video showing the problem
• Photographs of the packaging if the product was damaged during transportation

Please retain the original product and its packaging until our team has completed its review.

How to Submit a Warranty Claim

To make a warranty claim, contact our customer service team using the contact information provided on our website.

Please include your order number together with relevant photographs or videos showing the issue.

Our team normally aims to review and respond to warranty requests within 24–48 hours.

We may request additional information where necessary to verify the issue and determine applicable warranty coverage.

Replacement Products

If your claim qualifies for a replacement, we will make reasonable efforts to provide the same product.

If the original earrings, necklace, or bracelet is no longer available, we may offer:

• A comparable replacement
• Store credit
• Another appropriate resolution

Replacement options depend on current inventory and product availability.

Refunds

Approval of a warranty claim does not automatically mean that a cash refund will be issued.

Refund eligibility depends on the circumstances of the claim and the applicable Return & Refund Policy.

When a refund is approved, it will normally be returned to the original payment method.

Your bank, card issuer, or payment provider may require additional processing time before the funds become available.

Returns & Warranty Coverage Are Different

Our Return Policy applies when you wish to return an eligible purchase during the applicable return period.

Our 90-Day Limited Warranty applies to qualifying manufacturing defects and eligible product-related issues.

Please refer to our Return & Refund Policy for complete information regarding return eligibility, procedures, and refunds.

Shipping Damage

If your package appears damaged when it arrives, we recommend photographing the package before opening it.

If the jewelry inside has also been damaged, please contact our customer service team and provide photographs showing:

• Outer shipping packaging
• Shipping label
• Damaged earrings, necklace, or bracelet
• Damaged internal or protective packaging

Providing this information can help us assess the situation more efficiently.

Jewelry Care

Proper handling can help maintain the condition of your Thaliynu jewelry.

We recommend:

• Following all product-specific care instructions
• Using each product only for its intended purpose
• Handling earring posts, hooks, backs, and closures carefully
• Handling necklace chains, clasps, and connectors gently
• Taking care with bracelet clasps and fastening components
• Protecting decorative details from unnecessary impact
• Avoiding excessive moisture, heat, or harsh chemicals
• Cleaning jewelry using suitable materials and methods
• Avoiding excessive pulling, bending, twisting, or force
• Storing jewelry in a clean, dry place when it is not being worn

Improper use, handling, cleaning, or maintenance may affect warranty eligibility.

Consumer Rights

This limited warranty is provided in addition to any rights available to you under applicable consumer-protection laws.

Nothing in this policy is intended to exclude, limit, or restrict consumer rights that cannot legally be excluded or restricted.

Contact Us

For questions regarding a Thaliynu product, warranty coverage, or an existing warranty claim, please contact our customer care team:

Customer Support Email:
service@thaliynu.com

We aim to respond to customer inquiries within 24–48 hours.